Who we are

This website is run by Fisk Printers Limited, Unit 6 Lee Smith Street, Hull HU9 1SD. If you have any questions about this policy or your information, email printing@fiskprinters.co.uk or call 01482 328677.

What information we collect

  • Quote and contact requests: your name, email address, phone number (if you give it), the details of what you need printed, and any files you attach.
  • Online orders: your name, billing and delivery address, email address, phone number and order details. Card and PayPal payments are handled by our payment providers; we never see or store your full card details.
  • Files you send us: artwork, photos and documents you upload or email so we can produce your printing.
  • Website usage: if you accept cookies, anonymous information about how you use our website and whether you found us through a Google advert.

How we use it

  • To reply to your enquiry and give you a quote.
  • To produce, deliver and invoice your order.
  • To keep the financial records we are legally required to keep.
  • If you accept cookies, to understand how our website is used and how well our adverts work, so we can improve them.

We do not sell your information, and we do not send marketing emails unless you have asked us to.

Who we share it with

We only share your information with companies that help us run our business, and only what they need:

  • Payment providers (WooPayments/Stripe and PayPal) to take online payments.
  • Couriers and Royal Mail to deliver your order.
  • Our accounting software (Xero) and our accountants, for invoicing and accounts.
  • Our website hosting provider (Krystal) and website services such as Akismet, which checks form messages for spam.
  • Google (Analytics and Ads), only if you accept cookies.

How long we keep it

We keep enquiries and files for as long as we need them to help you, and order and invoice records for six years, as HMRC requires. We may keep artwork files longer so we can reprint jobs for you; just ask if you would like yours deleted.

Cookies

Cookies are small files stored on your device. We use two kinds:

  • Essential cookies make the website work, for example remembering what is in your basket and keeping the site secure. These do not need your consent.
  • Analytics and advertising cookies from Google help us see how people use the site and measure our Google adverts. These are only set if you click Accept on our cookie banner.

You can change your mind at any time using the Cookie settings link at the bottom of every page, or by clearing cookies in your browser.

Your rights

You can ask to see the information we hold about you, ask us to correct or delete it, or object to how we use it. Email printing@fiskprinters.co.uk and we will reply within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.

Changes to this policy

We may update this policy from time to time. This version was last updated in November 2026.